Community Integrated Care
2022
Research & Team Lead
Bridging communication between care providers via the
NHS patient profile system; to improve cardiovascular
health through early detection in primary school as a means of prevention.
In collaboration with Fionnuala O’Conner Rutter, Yuyang Liu, and Xiyu Chang.
This was a live project, collaborating externally with NHS 24 stakeholders and commnunity organisations.
NHS patient profile system; to improve cardiovascular
health through early detection in primary school as a means of prevention.
In collaboration with Fionnuala O’Conner Rutter, Yuyang Liu, and Xiyu Chang.
This was a live project, collaborating externally with NHS 24 stakeholders and commnunity organisations.
0.1 Proposal
Outcome
To build a partnership between community links practitioners and NHS 24; incorporating them as primary care providers capable of addressing the complex care needs that NHS 24 is currently unable to. Addressing changing needs from the pandemic, understanding that mental well-being and isolation issues have been amplified.
Aims
Redefining Urgent Care
Our re-definition includes:
Aims
- Increasing access to social prescription,
- Recognizing that mental health treatment is most successful when all psychosocial symptoms are attended to.
- Social prescription is understood to reduce demands on the health care system and empower patients through wholistic treatment.
Redefining Urgent Care
Our re-definition includes:
- The addition of psychosocial symptoms,
- The inclusion of a community links practitioner as a primary service provider.
0.2 Discovery
Engagement
- Community Engagement
-
Expert Interviews
0.3 Development
Persona Building
- Stakeholder Mapping
- Caller Identification (frequent and target)
0.4 Definition
Service Building
- User Journey
- Opportunity Identification
- Phases of Action
- Service Blueprint
- Patient Service Flow
